Updated; April 18,2024

Overview

At Ankh Life Products Tr., we strive to ensure your satisfaction with every purchase. Please review our Refund and Returns Policy to understand your options regarding refunds, exchanges, and more.

Refunds

  • All products sold by Ankh Life Products Tr., including kale chips, moringa tablets, herbal products, and books, are non-refundable once the package is opened.
  • Moringa tablets and herbal products are also non-refundable.
  • Refunds may be issued contingent on management approval due to low quantity of moringa tablets in a package or a quality control issue with kale chips.
  • Books may be returned within 20 calendar days of purchase for a refund, provided they are in their original condition.
  • A full refund can be issued based on management approval.
  • Refunds will be electronic, except when the refund request is made during the same vending period of the transaction, and cash was the medium of exchange. In such cases, only cash refunds will be issued.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. Management may honor a request for an exchange at their discretion based on our quality control standards.

Gifts

All gifts fall under our general refund and exchange policy

Shipping returns

  • The cost of shipping for returns is the responsibility of the buyer.
  • The buyer is also responsible for shipping the item back to Ankh Life Products Tr.

Need help?

For any questions or assistance regarding refunds and returns, customers can call or text 410-656-9604 or email refund@ankhlp.com. Thank you for your continued business!